Welcome to Casaxo. Here are answers to some of the questions customers commonly have about ordering, shipping, payments, returns, and refunds.
Ordering
How do I place an order?
Browse the products available on our website, add the items you want to your cart, and proceed to checkout. Enter your shipping and payment information, then review your order before completing the purchase.
Once your order is successfully placed, you will receive the applicable order confirmation information.
What is the order cut-off time?
Our daily order cut-off time is 5:00 PM Los Angeles time, USA.
Orders placed after the cut-off time may be handled as received on the following business day.
How long does it take to process my order?
Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.
Processing time is separate from shipping and delivery time.
Can I cancel my order after placing it?
If you need to cancel an order, contact us as soon as possible after placing it. We will do our best to assist you.
However, cancellation cannot be guaranteed once an order has entered processing or has already been shipped.
Shipping
Do you offer free shipping?
Yes. All products qualify for free standard shipping.
How long will my order take to arrive?
After processing, standard delivery generally takes 3–7 business days.
Please remember that the processing period of 1–3 business days is separate from the delivery period. Actual delivery times may vary because of carrier delays, weather, holidays, or other circumstances outside our control.
Will I receive a tracking number?
Yes. Tracking information is provided for shipped orders.
Once the tracking number is available, you can use the carrier's tracking system to follow your package. It may take some time for tracking information to appear after the shipment has been handed to the carrier.
What if my package is delayed?
Delivery dates are estimates and cannot always be guaranteed. If your package is delayed, please check the tracking information first.
If you need additional assistance, contact us at support@casaxo.shop and include your order number and tracking information when available.
What happens if I enter the wrong shipping address?
Please check your shipping information carefully before completing your order.
If you notice an error, contact us immediately. We will try to help, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.
Returns and Refunds
What is Casaxo's return period?
Eligible items may be returned within 30 days of delivery.
The item must be unused and meet the applicable return requirements.
Who pays for return shipping?
The customer is responsible for return shipping costs.
We recommend using a shipping service that provides tracking so you have confirmation that your return has been delivered.
How do I request a return?
Contact Casaxo before sending an item back. Please provide your order information and explain that you would like to make a return.
Our team will provide the appropriate instructions for returning the item.
Where will my refund be sent?
Approved refunds are issued to the original payment method used for the purchase.
How long does a refund take?
Casaxo generally processes approved refunds within 5–10 business days after the return has been reviewed and approved.
Your bank or payment provider may take additional time to make the funds available in your account.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or contains an item different from what you ordered, please contact us promptly.
Include your order information and photographs of the issue when appropriate. We will review the situation and assist with the next steps.
Payments
What payment methods do you accept?
Casaxo accepts:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- PayPal Wallet
Is my payment information secure?
Payments may be handled through third-party payment providers that use their own security measures and policies to process transactions.
Casaxo does not require customers to provide complete payment card details directly to us by email or phone.
Customer Support
How can I contact Casaxo?
You can reach us through the following contact details:
Email: support@casaxo.shop
Phone: +1 458-257-2730
Where is Casaxo located?
Casaxo
5522 S 6th St
Klamath Falls, OR 97603
United States
What are your business hours?
Our regular business hours are 9:00 AM–6:00 PM, based on our local business time.
What is the Casaxo website?
You can visit our online store at:
If you have a question that is not answered here, please contact our support team and we will be happy to assist you.