Refund policy

At Casaxo, we want you to be satisfied with your purchase. If something does not work out, you may request a return within 30 days of the date your order was delivered, as long as the item meets the conditions outlined below.

Return Conditions

To be eligible for a return, the item must be:

Unused and in its original condition.
Free from damage caused after delivery.
Returned within 30 days of delivery.

Items that have been used, worn, damaged, altered, or otherwise not kept in their original condition may not qualify for a refund.

How to Request a Return

If you need to return an item, please contact us before mailing it back. Include your order information and let us know why you would like to make the return.

Our customer service team will provide the appropriate return instructions. Please do not send merchandise to our business address unless our team specifically instructs you to do so.

Return Shipping

Customers are responsible for the cost of shipping an item back to Casaxo.

We recommend choosing a shipping service that includes tracking. Casaxo is not responsible for returned packages that are lost or damaged while being shipped back to us.

Refund Process

Once we receive your returned item, we will inspect it to confirm that it meets the return requirements.

If the return is accepted, your refund will be issued to the original payment method used when the order was placed.

Please allow 5–10 business days for Casaxo to process an approved refund. After processing, your bank or payment provider may need additional time to post the funds to your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us as soon as possible.

Please provide your order information and, when appropriate, photographs showing the problem. We will review the situation and determine the appropriate solution.

Order Cancellation

Orders are normally processed within 1–3 business days. If you want to cancel an order, please contact us as soon as possible after placing it.

We cannot guarantee that a cancellation will be possible once an order has entered processing or has already been shipped.

Exchanges

Casaxo does not guarantee direct exchanges. If you would like a different product, you may return the eligible unused item under this policy and place a new order.