Shipping policy

Last Updated: August 22, 2026

At Casaxo, we work to make the shipping process simple and straightforward. This Shipping Policy explains how we process orders, when shipments are sent, how long delivery generally takes, and what you can expect after placing an order through our website.

1. Processing Time

Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Processing time covers the period required to prepare your order for shipment. It does not include the time your package spends in transit.

Orders placed after our daily order cut-off time may be processed on the following business day.

2. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Los Angeles time, USA.

Orders received after the cut-off time may be treated as received on the next business day for processing purposes.

3. Shipping Method

Casaxo provides free standard shipping on all products.

There is no separate standard shipping charge added to eligible orders at checkout.

4. Delivery Time

After your order has been processed and shipped, standard delivery generally takes 3–7 business days.

Please keep in mind that delivery times are estimates. Actual arrival times may vary depending on the destination, carrier operations, weather, holidays, transportation conditions, or other circumstances beyond our control.

Processing time and delivery time are separate. Therefore, the overall time from placing an order to receiving it may include both the 1–3 business day processing period and the 3–7 business day delivery period.

5. Tracking Information

Casaxo provides a tracking number for shipped orders.

Once tracking information becomes available, it may take a little time for the carrier's tracking system to begin showing movement. If the tracking page does not immediately display an update, please allow some additional time for the carrier to scan and update the shipment.

6. Shipping Address

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please carefully check your address, apartment or unit number, city, state, ZIP code, and other delivery information before submitting your order.

Casaxo cannot guarantee changes to an address after an order has entered processing or been shipped. Orders delayed or returned because of incorrect or incomplete information provided by the customer may require additional arrangements before they can be delivered again.

7. Delays During Transit

Although we work with shipping providers to help ensure timely delivery, Casaxo cannot control every part of the delivery process once an order has been handed to the carrier.

Unexpected delays may occur because of:

Severe weather
Carrier backlogs
Holidays or peak shipping periods
Transportation interruptions
Incorrect or incomplete delivery information
Events outside the carrier's or Casaxo's reasonable control

If your tracking information shows that a package is delayed, please allow the carrier time to complete delivery. You may also contact us if you need assistance reviewing the shipment information.

8. Lost or Delivery-Issue Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the applicable carrier.

If you still cannot locate the package, contact Casaxo at support@casaxo.shop with your order information. We will review the available shipping details and assist where possible.

9. Orders Returned to Sender

If a package is returned to us because of an incorrect address, unsuccessful delivery, or another delivery issue, please contact our customer service team.

Depending on the circumstances, additional shipping arrangements may be required before the package can be sent again.

10. Shipping Restrictions

Shipping availability may depend on the destination and the requirements of the applicable carrier. If a particular destination cannot be served, we will take reasonable steps to communicate the issue with the customer.