Last Updated: August 22, 2026
At Casaxo, we want the payment process to be simple, clear, and convenient for our customers. This Payment Policy explains the payment methods available on our website, how payments are processed, and how refunds are handled.
1. Accepted Payment Methods
Casaxo accepts the following payment methods:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- PayPal Wallet
The payment options available to you may depend on your device, location, or the payment service being used at checkout.
2. Payment Authorization
When you place an order, the payment method you selected must be successfully authorized before we can begin processing the order.
If a payment is declined, incomplete, or cannot be verified, the order may not be processed until the payment issue has been resolved.
Please make sure that your billing information and payment details are accurate when completing checkout.
3. Order Processing
After a payment has been successfully confirmed, your order will generally be processed within 1–3 business days.
Processing time refers to the time needed to prepare your order before it is shipped. It does not include the time required for delivery.
Once your order has been shipped, standard delivery generally takes 3–7 business days.
4. Order Cut-Off Time
Our daily order cut-off time is 5:00 PM Los Angeles time, USA.
Orders placed after the stated cut-off time may be treated as received on the following business day for processing purposes.
For example, an order placed after the daily cut-off may begin processing on the next applicable business day.
5. Payment Security
Payment transactions may be handled through third-party payment providers and payment platforms. These providers may use their own security systems and procedures when processing payment information.
Casaxo does not ask customers to send complete credit or debit card information by email or through unsecured messages.
For your security, please do not send your full card number, security code, password, or other sensitive payment information to us by email or phone.
6. Payment Verification
In some situations, additional verification may be required before an order can be processed. This may happen when a payment appears unusual, incomplete, or requires confirmation from the payment provider.
If we are unable to verify or successfully process a payment, we may place the order on hold or cancel the order.
If an order is cancelled after payment has already been received, any applicable refund will be issued to the original payment method.
7. Pricing and Payment Amount
The amount charged at checkout is based on the order total shown before the purchase is completed.
Casaxo makes reasonable efforts to display accurate prices and product information. However, if an obvious pricing or listing error occurs, we reserve the right to correct the error.
If an order is affected by a significant pricing error, we may contact the customer before processing the order. If the order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.
8. Currency
Prices and payment information displayed during checkout are presented according to the settings and payment systems available on the Casaxo website.
The final amount shown during checkout should be reviewed carefully before placing an order. Your bank or payment provider may apply its own currency conversion rates or fees where applicable.
9. Payment Confirmation
After successfully completing an order, customers should receive the applicable order confirmation information.
If you have completed payment but do not receive an order confirmation, please contact us before placing the order again. This can help prevent duplicate orders or duplicate charges.
When contacting us, please provide the email address used at checkout and any available order information.
10. Failed or Declined Payments
If your payment does not go through, you may want to check:
- Whether the card or payment account is active.
- Whether the billing information matches your payment account.
- Whether sufficient funds or credit are available.
- Whether your payment provider has blocked the transaction.
- Whether the selected payment method is currently available.
If the problem continues, please contact your bank, card issuer, or payment provider for further assistance.
You may also contact Casaxo if you believe there is an issue with your order.
11. Duplicate Charges
If you believe you have been charged more than once for the same order, please contact us before placing another order.
Provide your order information and, when possible, details about the transactions you believe may be duplicated. We will review the available order information and assist you as appropriate.
12. Refunds
When a refund is approved, Casaxo sends the refund to the original payment method used to complete the purchase.
We do not normally send approved refunds through a different payment method.
Once a refund has been processed by Casaxo, your bank or payment provider may require additional time before the funds appear in your account.
13. Refund Processing Time
Approved refunds are generally processed within 5–10 business days after the applicable return has been received and approved.
The actual time for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
If the refund has been processed by Casaxo but you do not see it after a reasonable period, we recommend checking with your payment provider.
14. Returns and Refund Eligibility
Casaxo accepts eligible returns within 30 days of delivery.
Returned items must be unused and meet the requirements of our Return and Refund Policy.
The customer is responsible for return shipping costs.
A refund will only be issued after the returned item has been received and reviewed and the return has been approved.
15. Shipping and Payment
Casaxo provides free standard shipping on all products.
After payment is confirmed, orders are generally processed within 1–3 business days. Standard delivery generally takes 3–7 business days after processing.
A tracking number is provided for shipped orders.
Shipping delays caused by carriers, severe weather, holidays, transportation problems, or other circumstances outside our reasonable control may affect the estimated delivery time.
16. Payment Information and Privacy
Information provided during checkout may be used to process your order, confirm payment, arrange delivery, provide customer support, and handle refunds or other order-related matters.
Payment providers may separately collect and process information according to their own privacy policies and terms.
For more information about how Casaxo handles personal information, please review our Privacy Policy.
17. Changes to Payment Methods
Casaxo may add, remove, or change available payment methods when necessary.
The payment methods available at the time you complete checkout will be the methods available for that transaction.
Changes to available payment options do not affect payments that have already been successfully completed.
18. Customer Responsibility
Customers are responsible for providing accurate information during checkout, including billing and payment details.
Please review your order carefully before submitting payment. If you notice an error after placing an order, contact us as soon as possible.
We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.
19. Contact Us
If you have any questions about payments, charges, refunds, or an order, please contact Casaxo:
Casaxo
5522 S 6th St
Klamath Falls, OR 97603
United States
Email: support@casaxo.shop
Phone: +1 458-257-2730
Website: https://www.casaxo.shop
Business Hours: 9:00 AM–6:00 PM, based on our local business time.
We are happy to assist with payment-related questions and order concerns whenever possible.