Contact information
Casaxo
We are here to help with questions about orders, products, shipping, returns, refunds, payments, or any other concerns related to your purchase. If you need assistance, please reach out using any of the contact details below.
Customer Support
Email: support@casaxo.shop
Phone: +1 458-257-2730
Our customer support team can assist with general questions, order-related concerns, shipping information, returns, and refunds.
Business Address
Casaxo
5522 S 6th St
Klamath Falls, OR 97603
United States
Business Hours
Our regular business hours are:
9:00 AM–6:00 PM
These hours are based on our local business time.
Website
You can visit our online store at:
Order and Shipping Support
When contacting us about an existing order, please include your order number and the email address used when placing the order whenever possible. This helps us locate your order and respond more efficiently.
For shipping questions, please include your tracking number if one has already been provided.
Returns and Refunds
If you need help with a return or refund, please contact us before sending an item back. Eligible returns are accepted within 30 days of delivery, and returned items must be unused and meet the applicable return requirements.
Approved refunds are sent to the original payment method. Please allow 5–10 business days for refund processing after a return has been approved.
Shipping Information
Casaxo offers free standard shipping on all products.
Orders are generally processed within 1–3 business days, followed by an estimated delivery period of 3–7 business days. A tracking number is provided for shipped orders.
Order Cut-Off Time
Our daily order cut-off time is 5:00 PM Los Angeles time, USA. Orders placed after the cut-off may be processed on the following business day.
We appreciate your interest in Casaxo and look forward to assisting you.